This privacy notice tells you what to expect us to do with your personal information. It is a statutory requirement that we publicise this. Mental Health Consultancy UK does not use or share your information, but requests and stores it for the purpose of delivering services. We do not sell personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Mental Health Consultancy UK, which also provides the reasons why we must collect certain personal data about you. Therefore, we encourage you to read this Privacy Policy before using the website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Mental Health Consultancy UK, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill any agreement or deliver any service.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organisation, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via datacontroller@mhcukltd.com .
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. We do not sell or share data.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to datacontroller@mhcukltd.com .
Lawful basis
Our lawful basis for collecting or using personal information to provide services and goods are: Consent
Our lawful basis for collecting or using personal information for the operation of customer accounts and guarantees are: Consent
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are: Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are: Consent
Our lawful bases for collecting or using personal information for legal requirements are: Consent
Our lawful bases for collecting or using personal information for recruitment purposes are: Consent
Where we get personal information from: People directly
How long we keep information
We keep registration form data for one year after the last booked appointment.
Who we share information with
Confidentiality is held within the service and date may be shared with colleagues and managers.
Data processors: Megan Karnes
This data processor does the following activities for us: Director, Mental Health Consultancy UK Ltd.
Others we may share personal information with:
Organisations we would need to share information with for safeguarding reasons
Organisations we would be legally obliged to share personal information with
Your data protection rights:
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using Contact details. Email: datacontroller@mhcukltd.com.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
